• How can I buy a ticket from abroad?
    Through our webpage alsa.es.
    This answer was:
    Good
    Regular
    Bad
    Rating helps to improve service
  • Bus stop locations.
    In Step 1 of the purchase process, TIME SELECTION, in eahc option there's a link which says SEE ITINERARY, where you can check each line stops.
    This answer was:
    Good
    Regular
    Bad
    Rating helps to improve service
  • Can I pay with a bank card not issued in Spain?

    Alsa.es accepts spanish and foreign bank cards. You can pay with foreign cards as long as they have secured payment configured with its bank.

    This answer was:
    Good
    Regular
    Bad
    Rating helps to improve service
  • How can I contact ALSA?

    If you need to contact us, we offer you different channels:

    • Social networks: Facebook and Twitter.
    • Contact Phone: 902 42 22 42, 24 hours-365 days a year.
    • ALSA sales points.
    • Postal address:
      Customers service
      C / Alcalá, 478, 28027 Madrid (Spain)
    • On the web pages in the CONTACT section you can contact us by email.
    This answer was:
    Good
    Regular
    Bad
    Rating helps to improve service
  • How can I buy a ticket at ALSA?
    There are 4 ways to buy tickets at ALSA:
    1. Through the internet at www.alsa.es or with mobile apps.
    2. At ALSA's Sales Points.
    3. Through self-sale machines in bus stations.
    4. Through ALSA's information and sales telephone number: 902 42 22 42.
    This answer was:
    Good
    Regular
    Bad
    Rating helps to improve service
  • Can I buy my ticket from the driver?
    Generally you can only buy tickets directly on the bus if there is no sales point at the place of departure or if they are not available on our website. Always buy your ticket in advance if possible. This way you make sure there are available seats.
    This answer was:
    Good
    Regular
    Bad
    Rating helps to improve service
  • How can I travel with tickets bought online?

    In national services you can get on the bus:

    • By pager number.
    • With the SMS received on your mobile with trip data.
    • Introducing the previously printed ticket online.

    In any case, you must identify yourself with your ID or Passport to get on the bus.

    In international services you can get on the bus:

    • From Spain, it is mandatory to go to the point of sale and request the issuance of your ticket or you print yourself a ticket bought on the web.You must present yourself at least 30 minutes before departure at the boarding point.
    • In trips outside Spain you can get on he bus directly without going to the point of sale, showing the driver the international ticket purchased by international website along with your passport. You must be there at least two hours before departure.

     

    This answer was:
    Good
    Regular
    Bad
    Rating helps to improve service
  • How can I check the timetables?
    In the search engine of the home page of our website including the origin and destination you want to see. If you wish you can continue shopping in this step by selecting the time of your journeys.
    This answer was:
    Good
    Regular
    Bad
    Rating helps to improve service
  • Is it necessary to book or purchase my ticket in advance, or can I purchase it directly at the sales point before boarding?
    Advance booking is not necessary. However, it is highly recommended, since advance booking means your seat is guaranteed in all cases.

    Buying your ticket at the last moment means seats may not be available, and you will not be able to travel.

    This answer was:
    Good
    Regular
    Bad
    Rating helps to improve service
  • How much can my luggage weigh?
    Passengers are entitled to transport up to 30 kg of luggage free of charge on national routes and 25 kg on international routes, depending in all cases on the load capacity set out in the technical characteristics of the vehicle.
    This answer was:
    Good
    Regular
    Bad
    Rating helps to improve service

Tips

For best performance and precision in the responses, here are some tips:

  1. You will get better results if your questions are complete sentences and not just keywords:
    • Advised: "How do I buy a ticket from Alsa?"
    • Inadvisable: "ticket"
  2. Make unique and concise questions including information strictly necessary:
    • Advised: "Can I buy a ticket for other people?"
    • Inadvisable: "I need to know in what section of the website I could find something that tells me if I can buy tickets for other people... thanks"
  3. Although it is not necessary that your spelling is perfect for him to understand, try to write your questions with the lowest possible misspellings:
    • Advised: "What should I do if my luggage or other items are lost?"
    • Inadvisable: "Waht should I do if my lugage or oter items r lost? "

In any case, if we don't find the answer try to rephrase your question using other words or phrases.

Return

How it works

Alsa virtual assistant is designed to provide information searching. It gives immediate answers on any topic related to Alsa (purchased tickets,lost luggage...).

The contents are updated constantly and the accuracy of the responses is revised and improved day by day.

How does it work?

It uses a sophisticated language engine based on recognition technology of natural language developed by the company Inbenta. This engine interprets user queries and determines the best responses.

What issues can be answered?

The assistant will be able to respond on any matter relating to Alsa.

How do you ask?

The assistant can understand any question posed in natural language and provide better responses when using complete sentences and not just keywords. To get better answers, ask to see the best advice.

Return